Counterfeit Goods Policy

Our Commitment to Authenticity

At AudioVisual2Go, backed by the legacy of our parent company, Phase Electrical Distributors Ltd (Company No. 4424536), we take product authenticity seriously. We are committed to ensuring that every item sold on our website is 100% genuine, sourced directly from authorised manufacturers and distributors. We do not tolerate counterfeit, fake, or imitation products, and we actively take measures to prevent the sale of fraudulent goods.

How We Ensure Authenticity

We have strict policies in place to ensure all products sold on AudioVisual2Go are authentic and meet the highest standards of quality and safety:

- Authorised Suppliers Only – We only source products from official manufacturers, authorised distributors, and reputable suppliers.
- Strict Quality Checks – Every item is verified for authenticity before it reaches our customers.
- Manufacturer Warranty – All products come with a genuine manufacturer warranty, ensuring your purchase is protected.
- Brand Partnerships – We work closely with leading brands in the AV industry to provide trusted and original products.

Identifying & Reporting Counterfeit Goods

We take a zero-tolerance approach to counterfeit products. If you suspect a product is not genuine, please follow these steps:

1. Check for Authenticity

- Compare the product with official manufacturer images.

- Look for proper branding, packaging, and serial numbers.

- Verify authenticity via the manufacturer’s website if applicable.

2. Report to Us

- If you suspect a counterfeit item, please contact our team immediately at sales@electrical2go.co.uk with details and proof of purchase.

- Our investigations team will assess the claim and take necessary action.

3. Legal Action Against Counterfeiters

- We cooperate with law enforcement agencies and brand owners to report counterfeit activity.

- Any suppliers found violating our authenticity policy will be permanently removed from our supply chain.

Why Authenticity Matters

Counterfeit products can pose serious risks, including:

- Compromised Quality – Fake products do not meet manufacturer standards and may fail prematurely.
- Safety Hazards – Imitation goods can be dangerous to use, potentially causing electrical faults, overheating, or malfunctions.
- No Warranty or Support – Counterfeit items are not covered by manufacturer warranties, leaving you without after-sales support.

By shopping at AudioVisual2Go, you are guaranteed to receive only genuine, high-quality AV products.

Our Pledge to Customers

- 100% Genuine Products – Every product on AudioVisual2Go is guaranteed authentic.

- Trusted by Industry Leaders – We only work with authorised manufacturers and suppliers.

- Customer Protection – If you ever have concerns, we promise to investigate and resolve them swiftly.

For any questions or concerns, please contact our Customer Service Team at sales@electrical2go.co.uk