Frequently Asked Questions (FAQs)

General Questions

1. Who is AudioVisual2Go?

AudioVisual2Go is a specialist retailer of high-quality audio and visual products, offering a wide range of home entertainment, professional AV, and multimedia equipment. We are part of The2GOGroup, alongside trusted brands like Electrical2GO, Heating2GO, and Green2GO.

2. How do I contact AudioVisual2Go?

You can reach our customer service team via: Contact Us!

- Email: sales@electrical2go.co.uk

- Phone: 01424220384

Ordering & Payments

1. How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order securely.

2. What payment methods do you accept?

We accept a range of secure payment methods, including:

- Credit/Debit Cards (Visa, Mastercard, American Express)

- PayPal

3. Can I modify or cancel my order after placing it?

If your order has not yet been dispatched, you may be able to modify or cancel it. Contact our team as soon as possible at sales@electrical2go.co.uk or call us.

Shipping & Delivery

1. How much is delivery?

Orders over £90 – FREE Standard Delivery

Orders under £90 – Standard UK delivery: £5.99 (inc. VAT)

Next Day Delivery – Available for orders placed before 3 PM (Monday – Thursday).

2. How long does delivery take?

Standard Delivery: 3-5 working days

Next Day Delivery: Available for stocked items when ordered before 3 PM.

For more details, visit our Shipping & Delivery page.

Returns & Refunds

1. Can I return an item?

Yes, we offer a 30-day return policy for unwanted items, provided they are unused and in their original packaging.

2. How do I return a product?

To return an item, please visit our Returns Pageand click on the Returns Portal. Follow the on-screen instructions to complete your return request. 

3. How long does it take to recieve a refund?

Once we receive and inspect your return, refunds are processed within 5-7 working days to the original payment method.

For full details, visit our Returns & Refunds page.

Warranty & Repairs

1. Do all products come with a warranty?

Yes, all products come with a minimum 12-month manufacturer warranty. Some brands offer extended warranties—check product pages for specific details.

2. How do i make a warranty claim?

If you experience issues with your product, please contact us with:

- Your order number

- A description of the fault

- Photos or videos (if applicable) 

Technical Support

1. Do you provide technical support for products?

Yes! If you need help setting up or troubleshooting a product, our experts are available to assist you.

2. Where can i find product manual and guides?

Product manuals are available on individual product pages. If you need additional guidance, contact our team.

3. Do you offer remote assistance for technical issues?

Yes! Our team can provide remote troubleshooting advice via email or phone. If further diagnostics are needed, we may direct you to the manufacturer’s technical support team.

Account & Security

1. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to:

- Track orders

- Save addresses for faster checkout

- View order history

2. Is my payment information secure?

Yes, all transactions are encrypted using SSL security to protect your personal and payment data.

For more details, visit our Privacy Policy.